Event Details*
Tuesday, April 23, 2024
2:00 - 3:30 pm ET
Webinar; 1.8 AAP/APRP CEU Eligible
Level: Intermediate
Event Registration**
Member Price: $150.00
Non-Member Price: $325.00
**$150 member registration fee includes 3 registrations. Additional members may be registered for $25/person. All members must be registered at the same time, and you must be logged in to receive this pricing.
Regulation E non-compliance can result in substantial exposure to a financial institution, including lawsuits, CFPB or Regulator findings (and related penalties for non-compliance), unnecessary financial losses for mishandling claims, and more. Consumer protection is an important aspect of every institution’s daily operations. This session will help resolve some of the most common issues, positioning the institution for stronger compliance to reduce exposure to risk and financial losses.
In this interactive two-part series, we will explore the complex and often misinterpreted world of Regulation E. From “what-went-wrong” in actual cases to Regulator expectations, and what’s “unauthorized” under the Reg to investigations, we’ll explore both debit card and ACH EFT disputes from a boots-on-the-ground perspective.
Takeaways include action items, investigation tips, resources, and more.
Bring your questions along! Each virtual workshop focuses on addressing attendee questions, concerns, investigations, and cases.
In this intermediate, interactive series, attendees will:
• Dissect common Regulator and CFPB findings to uncover common issues.
• Combine CFPB interpretations with common consumer claims.
• Distinguish “unauthorized” from “authorized” consumer claims under Reg E.
• Analyze when a case is a “network” dispute option vs. a Reg E claim.
• Investigate true cases to determine the appropriate FI and consumer liability using Regulation E as a guide.
• Prepare an internal action items list to increase compliance and reduce exposure.
Speakers:
• Rayleen M. Pirnie, BCJ, AAP, CERP, Director, Risk & Fraud, NEACH
• Mary Mumper-Morrison, AAP, APRP, CAMS, Director, Education, NEACH
You might also like:
• Financial Fraud Forum
• Payments Compliance Experience
• Fraud Investigations 101
*Please note that the access information will be sent to you in a separate email upon receipt of payment. Access information and support are only provided during normal business hours.
**$150 member registration fee includes 3 registrations. Additional members may be registered for $25/person. All members must be registered at the same time, and you must be logged in to receive this pricing.