Payments Dispute Investigations 101

Event Details*
Tuesday, April 08, 2025
2:00 - 3:00 pm ET
Webinar; 1.2 AAP/APRP CEU Eligible
Level: Beginner

Event Registration**
Member Price: $200
Non-Member Price: $350
**With the $200 registration, members can register an unlimited number of participants from their organization. All participants must be registered simultaneously. To access this pricing, log in as a member and choose ‘Manage Group Registration for Company.’


The efficient resolution of disputes is a key aspect of customer service. When a consumer reports unauthorized activity, they want their money back yesterday. While some disputes require deeper and more complex investigations, many can be resolved with a few basic steps. In this beginner-level session, we’ll tackle the ground level basics of payments dispute investigations, as well as how to remain compliant with rules and regulations related to dispute/error resolution.


At the end of this session, attendees will be able to:
• Identify rules and regulations related to dispute/error resolution and how to maintain compliance
• List initial steps that can be taken to resolve errors and potentially recoup funds
• Describe improvements that can be made to their institutions’ processes and procedures based on what they learned in this session


Speaker:
• Mary Mumper-Morrison, AAP, APRP, CAMS, Director, Education, NEACH


Audience:
• ACH Coordinator
• ACH Receipt
• Cards (Including Error Resolution Disputes)
• Electronic Banking
• Operations
• Reg E


You might also like:
• ACH Risk Management for RDFIs



*Please note that the access information will be sent to you in a separate email upon receipt of payment. Access information and support are only provided during normal business hours.

**With the $200 registration, members can register an unlimited number of participants from their organization. All participants must be registered simultaneously. To access this pricing, log in as a member and choose ‘Manage Group Registration for Company.’