Event Details*
April 1, 2020 to December 31, 2020
On-Demand; 1.2 AAP, APRP CEU Eligible
Event Registration**
Member Price: $195.00
Non-Member Price: $295.00
Typically, when members or customers want to place a stop payment or return an unauthorized transaction, they will contact front-line staff first, or Operations staff. It is as important that the front line as well as Operations understand the parameters around stop payments and unauthorized returns for consumers, and how they differ from those for corporate accounts. During this session, you will learn about timeframes for these returns, and how you can ensure that you are following the instructions, as well as your customer or member's intent.
Attendees will leave the session with an understanding of:
1. The differences between stop payments on consumer transactions, and stop payments on corporate transactions and the importance of ensuring the customer or member's intent is reflected on the stop payment
2. This session will also address the use of appropriate return reason codes for unauthorized transactions, and how the return time-frames for consumer vs corporate transactions differ from one another.
*Please note that the access information will be sent to you in a separate email upon receipt of payment. Access information and support are only provided during normal business hours.
** This event is part of the NEACH Education Club. Members who join the Club save $65 off the cost of this event.
**Receive access on this session until the end of the calendar year.