Sticky Situations: Reg E Compliance Tips Part 2

Event Details*
Wednesday, August 06, 2025
2:00 - 3:30 pm ET
Webinar; 1.8 AAP/APRP CEU Eligible
Level: Advanced

Event Registration**
Member Price: $200
Non-Member Price: $350
**Price listed is per person and does NOT allow additional registrations for free.


Consumer protection is an important aspect of every institution’s daily operations and Regulation E continues to become more complex every year. As a result, institutions are often faced with “sticky situations” while they attempt to balance payment rules with federal consumer protection requirements. An improper balance can lead to non-compliance of federal law.

In the final session of the three-part series, we’ll take a deeper dive into EFT consumer dispute investigations. Attendees will investigate cases and assign appropriate provisions of not only Regulation E to each component of the case, but also payment rules including debit card, ACH, and faster payments networks."

Note: Attendees should have a solid working knowledge of Regulation E and dispute handling procedures at your institution prior to attending this session. We encourage attending Unauthorized EFTs and Regulation E prior attending Sticky Situations 1 or 2.


In this advanced, interactive session, attendees will:
• Investigate cases to determine the applicable compliance requirements of the Regulation.
• Solve issues presented by the lack of alignment of the Regulation and payment rules.
• Develop an internal action items list to increase compliance and reduce exposure.


Speakers:
• Mary Mumper-Morrison, AAP, APRP, CAMS, Advisor, NEACH Payments Group
• Rayleen M. Pirnie, BCJ, AAP, CERP, Advisor, NEACH Payments Group


Audience:
• AAPs
• ACH Coordinator
• ACH Receipt
• APRPs
• Audit Department
• BSA/Compliance
• Cards (Including Error Resolution Disputes)
• Electronic Banking
• Faster Payments/Emerging Payments
• Financial Institutions
• HR/Training Director
• Operations
• Payments Rules and Regulations
• Payments and Industry Trends
• Reg E
• Retail Banking/Front Line Staff
• Risk Management (Including Fraud Incidents)
• Training Director


You might also like:
• Unauthorized EFTs and Regulation E
• Sticky Situations: Reg E Compliance Tips Part 1



*Please note that the access information will be sent to you in a separate email upon receipt of payment. Access information and support are only provided during normal business hours.

**Price listed is per person and does NOT allow additional registrations for free.