Sticky Situations: Handling Consumer EFT Disputes 2021

Event Details*
Tuesday, March 9, 2021
2:00 PM – 3:30 PM
Webinar & Complimentary Recording; 1.8 AAP, APRP CEU Eligible

Learning Level: Intermediate

Event Registration**
Member Price:     $225.00
Non-Member Price:   $325.00


Updated for 2021 with real-world cases, this session is expanding the scope to encompass ACH AND debit card disputes! The session will also compare corporate claims vs. consumer. 

This interactive, fast-paced session focuses on some of the most common "sticky" ACH and debit card disputes, providing attendees with a firm understanding of what is required to maintain compliance with Regulations/laws and the Network rules. Attendees will try their hand at solving real issues while balancing compliance obligations with service.

Attendees will:

1. Explore the most common regulator findings of non-compliance.
2. Identify appropriate actions for consumer vs. corporate claims.
3. Categorize dispute types with the appropriate response.

Speaker:
Rayleen M. Pirnie, Director, Risk & Fraud, NEACH

Audience: 

• ACH Operations staff
• ACH Managers
• Compliance Officers (Auditors)
• Electronic Payments professionals 
• Fraud
• Frontline Staff
• Internal Auditors
• Investigators
• Management & Senior Management
• Risk Management 
• Risk Officer
• AAPs and APRPs wanting to earn continuing education credits. 

You might also like:

• ACH Fraud: The Rules and Beyond
• Fraud Investigations 101

*Please note that the access information will be sent to you in a separate email upon receipt of payment.  Access information and support are only provided during normal business hours.
** This event is part of the NEACH Education Club.  Members who join the Club save $75 off the cost of this event.

More information