Finding the Balance: Unauthorized EFTs and Reg E

When:  Mar 26, 2025 from 14:00 to 15:30 (ET)

Event Details*
Wednesday, March 26, 2025
2:00 - 3:30 pm ET
Webinar; 1.8 AAP/APRP CEU Eligible
Level: Beginner

Event Registration**
Member Price: $200
Non-Member Price: $350
**Price listed is per person and does NOT allow additional registrations for free.


Regulation E establishes the minimum standards a financial institution must follow when resolving consumer claims of unauthorized Electronic Fund Transfers (EFTs). Using Regulation E and common financial institution questions as a guide, this course dives into critical components of an institution's obligations for consumer claims of unauthorized ACH debits and debit card transactions.


In this interactive, basic session, attendees will:
• Examine provisions of Regulation E applicable to consumer claims of unauthorized EFTs
• Discuss how Regulation E and the CFPB’s 2021 interpretations impact investigation responsibilities of institutions
• Compare Regulation E investigation requirements to payment system rights of return
• Differentiate institution responsibility/liability from consumer liability
• Apply what you have learned


Speakers:
• Mary Mumper-Morrison, AAP, APRP, CAMS, Advisor, NEACH Payments Group
• Rayleen M. Pirnie, BCJ, AAP, CERP, Advisor, NEACH Payments Group


Audience:
• AAPs
• ACH Coordinator
• ACH Receipt
• APRPs
• Audit Department
• BSA/Compliance
• Cards (Including Error Resolution Disputes)
• Electronic Banking
• Faster Payments/Emerging Payments
• Financial Institutions
• HR/Training Director
• Operations
• Payments Rules and Regulations
• Payments and Industry Trends
• Reg E
• Retail Banking/Front Line Staff
• Risk Management (Including Fraud Incidents)
• Training Director


You might also like:
• Sticky Situations 1
• Sticky Situations 2



*Please note that the access information will be sent to you in a separate email upon receipt of payment. Access information and support are only provided during normal business hours.

**Price listed is per person and does NOT allow additional registrations for free.

Location

Webinar/Replay On-Demand