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Chase Duplicate File Issue

  • 1.  Chase Duplicate File Issue

    Posted 06-05-2023 10:20


    One of our customers had a duplicate ACH payment post to their account on June 2nd. After calling their insurance agent, they said that Chase Bank had accidently submitted duplicate files. I'm wondering if anyone has noticed duplicate payments originated by Chase or if this is just an isolated issue with this one Originator. I haven't seen anything on the website or received any emails. 

    Kate Marcotte, AAP
    Assistant Treasurer
    Profile Bank
    Rochester NH 03867
    (603) 332-2610 xt. 105