"Compared to their direct-to-consumer (D2C) counterparts, the heavy-lifting, hardworking B2B businesses of the world have always been chided for being a few clicks behind when it comes to embracing and investing in payments technology.
And while that will probably remain the case for the foreseeable future, Maria Prados, vice president of global eCommerce at Worldpay, tells PYMNTS that the shift to automated, paperless and secure B2B transactions is on the move.
“B2B historically has been pretty behind, especially around payments,” Prados said. But because they were less digitized and a lot more reliant on manual processes going into the COVID crisis, she said many B2B merchants were left with no choice but to make changes – and make them quickly."