The consumer eCommerce experience is having a ripple effect on any number of other — including commercial banking.
The expectations for speed and convenience, and for an experience that gets tasks and transactions done in a fluid manner, need not be confined to online retail.
In an interview with PYMNTS, Jessica Cheney, vice president of product management and strategic solutions at Bottomline Technologies, said the customer experience is now critical in digital banking. By necessity, banks are moving away from a focus that, up to now, has been on providing transactionally-focused solutions.