Martin Fiddaman, managing director, head of financial institutions and professional services at NatWest, shares his insights on technology, regulation and changing customer demands ahead of Sibos.
We may currently be in a period of uncertainty, but in many parts of the economy, it’s an exhilarating one, too. Our increasingly connected, there-in-an-instant world means people expect instant service - whether it’s a music download, a film hosted by Netflix or even goods from providers like Amazon. In the world of payments, the demand for an instant service is no less pervasive: customers want to pay right now and the supplier wants to receive payments instantly, including across borders.
In my career of 30-plus I’ve never witnessed such a rapid pace and scale of change - and certainly not with so many developments shaping the payments world in consort: greater regulatory demands, new technologies evolving customer demands deserve mention.